Support database for general Kingwin product questions.  Answers & explanations to frequently asked questions, common problems, and inquiries.
 

Utilities, drivers, files, and documentations in downloadable format. 

 

Online support application form, fill out your requests, technical problems and detail contact information for fast and complete response.
 
Please Select Your Category
» General » Chassis
» Power Supplies » Mobile Rack
» Liquid Cooling » External Enclosure
» CPU Cooling » Accessories

External Enclosure FAQ
I don’t know how to open Z1 enclosure?
I installed a brand new hard drive to the enclosure. However, after I power on the enclosure, the computer recognize the hard drive as USB mass storage, but fail to recognize the hard drive, what should I do?
Q:
 I don’t know how to open Z1 enclosure?

A:
For instructions on how to open the tray of Z1 enclosure, please refer to step by step instruction below.
Step 1
Un-screw both screws on the side of the unit.

Step 2
Remove the faceplate.

Step 3
At the other end of the case, please usa a very light force and pull out the tray.
Top
Q:
 I installed a brand new hard drive to the enclosure. However, after I power on the enclosure, the computer recognize the hard drive as USB mass storage, but fail to recognize the hard drive, what should I do?

A:
First, make sure your power plug is plugged in tightly to the enclosure.

Second, make sure your hard drive has been partitioned and formatted. A brand new hard drive needs to be partitioned and formatted first before an enclosure can recognize it. Click to view HDD Formatting Guide
Top