Welcome to Kingwin.com!

Frequently Asked Questions

General FAQ

	Do I need to pay for freight cost for defective products send back to you?
	How do I return defective units?
	How long is Kingwin's Manufacture Warranty?
	I am an end user, can I buy from Kingwin directly?
Q:	Do I need to pay for freight cost for defective products send back to you?
A:	If you ship the defective items back to us, you must do so freight prepaid. Kingwin will only be responsible for shipping the replacement/parts back to you. Cost of shipping the defective products back to Kingwin will be sole responsibility of the user.
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Q:	How do I return defective units?
A:	In order to return or obtain service on your merchandise, an RMA number must first be requested from Kingwin website, please go to http://www.kingwin.com/rmarequest.asp to request RMA# online
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Q:	How long is Kingwin's Manufacture Warranty?
A:	All of our products come with ONE YEAR WARRANTY. However, if the item is within 30 days of purchase, please return to your original retailer or e-tailer.
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Q:	I am an end user, can I buy from Kingwin directly?
A:	No, we do not sell directly to end users. But, we have resellers around the world, please visit our Where To Buy section on our website and learn more about our distributors, e-tailers, and retailers.
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